Refund policy

When we refund a payment for Bulk Invoice PDF Download for Xero. Last updated 15 November 2026.

Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes the payment, charges any sales tax or VAT, and issues refunds. You can ask us or Paddle for a refund; we approve every refund this policy allows.

Passes

A pass is a one-time payment with no renewal, so there is nothing to cancel. If you have not downloaded a ZIP with the pass, you may ask for a full refund within 14 days of purchase. If a download did not work because of a fault on our side, we refund it within 14 days as well. Counting, the file names and the index CSV are free and do not count as use.

To ask, reply to your Paddle receipt e-mail or e-mail [email protected] with the organisation's name.

A refund ends what that payment bought: the PDFs and days of that pass.